Vantage Online Resources
Keep up to date with Blog, Case Studies and other resources, courtesy of the Vantage Online team.
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What a Well-Run Managed Print Operation Actually Looks Like
No one sets out to build a complex, fragmented operation. It happens incrementally. A few more customers, a new line of devices, a couple of… -
Why Disconnected Systems Are Holding Managed Print Businesses Back
You likely have one platform for service management, another for billing, a third-party tool for meter collection, and a collection of “source-of-truth” spreadsheets to fill… -
Why Having Data Doesn’t Mean You’re Making Better Decisions
Most managed print businesses aren’t short on data. On any given Tuesday, you can likely pull a report on service activity, contract values, device usage,… -
Why Busy Service Teams Still Feel Out of Control
In managed print, a service department is rarely a quiet place. Schedules are packed, engineers are on the road, and tickets are being closed at… -
Why Customer Churn in Managed Print Rarely Happens Suddenly
In Managed Print Services, we often treat a cancellation notice like a sudden bolt of lightning. In reality, churn is almost always a slow-motion event…. -
Are Your Managed Print Contracts Actually Profitable?
Most managed print contracts look excellent on paper. They are priced according to industry standards, they generate steady recurring revenue, and they’ve been on the… -
Why Treating Every Customer the Same Holds Managed Print Businesses Back
In Managed Print, the “Gold Standard” has traditionally been consistency. We aim for the same response times, the same service levels, and the same approach… -
Why Too Many Service Visits in Managed Print Shouldn’t Be Happening
A full engineer schedule is often mistaken for a productive operation. On the surface, it looks like high performance: jobs are being closed, vans are… -
Why Consumables Management Quietly Drains Margin in Managed Print
In the world of Managed Print Services (MPS), consumables are often viewed as a “solved” part of the business. They are tracked, ordered, and delivered…. -
Why Managed Print Billing Breaks Down (and Where Revenue Gets Lost)
On the surface, billing in managed print rarely looks like a “problem.” Invoices are dispatched, contracts are active, and customers are paying.
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